If for any reason you are not satisfied with the quality of our products, you should contact our Support Team within 30 days of placing your order via the Contact Us page.
Please ensure you refer to your Order Number so that we can assist you.
Once you have contacted us and we have identified the cause of the problem, we will let you know the options available. Where the problem has occurred in the production of your order we will usually be able to arrange a re-print or a refund. Please note that in some circumstances you may be required to return the item to us using our Reply Paid address so that we can assess the item before we agree to re-print or refund.
This Returns and Refunds Process does not apply where poor quality products are produced due to:
- Your decision to use a low resolution or poor quality image; or,
- Errors in spelling, punctuation or accuracy of any text, or the placement of images, text or embellishments. This also includes custom selections such as borders, formatting and also errors that you have made in selecting the size or type of product, for example you have selected matte finish for digital prints, and you had wanted gloss prints.
We recommend you carefully preview your project before ordering, and ensure you are satisfied before adding the item to your Shopping Cart. A tick box will prompt you to confirm this at the time you place your project into your shopping cart.
Please note that we cannot cancel or make any changes to orders once you have proceeded through the payment checkout.
If you wish to claim under this Returns and Refunds Process you must contact us within 30 days of placing your order.