General Help
Delivery Information
- How long does it take to process my order?
- What are the delivery costs?
- Can my order be prioritised or sent by Express Post if I pay extra?
- How can I check the status of what I have ordered online?
- My Order Status is 'Shipped' but I have still not received my order
- Can I change the shipping address, pick up location or contact phone number after my order has been placed?
General enquiries
Payment Information
- How do I pay for my order?
- Do I need to have a PayPal account? Can I just pay with my credit card?
- What are the Credit Card types accepted on the site?
- I am having difficulty paying for my order?
- Can I use a gift card or store voucher to pay for my online order?
- Can I pay for my order when I collect it from my nearest store?
Account Details
Order Information
- Can I cancel and receive a refund for my order?
- I have placed my order and realised I have made a mistake and would like to make a change. How can I do that?
- Are the photos I order online printed at my local store?
- I have not received a confirmation email from Harvey Norman PhotoCentre once my order was placed, but I have received an email from PayPal. Will my order be processed?
- I am not happy with the order I have received. What do I do?
- I have a code from a promotional offer. How do I redeem it?
Technical Help
- How do I upload my photos?
- What format do my photos need to be to upload?
- Do my photos get resized automatically during upload?
- I am having problems uploading photos using a Mac computer
- Why and how do I clear my browser cache?
- I am doing my own colour correction. Which colour space profile should I use?